When someone else must take over

Medicare coverage and decision-making authority are not the same thing.

Families often learn that in the middle of a crisis. A little preparation—and the right questions—can prevent a great deal of confusion.

How I help

Three systems. Different rules.

Medicare controls health coverage. Social Security controls benefits and payment. Medicaid may become part of long-term care. A power of attorney, guardian or family caregiver may have different authority in each system.

A familiar pattern begins quietly: missed bills, a move, cognitive decline, a hospitalization or the loss of the person who had been managing everything. I help families identify the practical insurance and benefits questions before those questions become a second crisis.

I do not provide legal advice or determine whether a document grants authority. That belongs with a qualified attorney and the program involved. My role is to help you recognize the issue, document what matters and get the question to the right place.

Recognize

What changed?

Identify the event that exposed the problem and the Medicare, Social Security or Medicaid decisions it may affect.

Ask

Who can act?

Do not assume ‘I’m the POA’ answers every carrier, Medicare, Social Security or Medicaid authority question.

Document

What happened?

Keep names, dates, notices, medication lists and the result of every important conversation.

A useful next step

Start before the crisis.

We can discuss current coverage, upcoming changes, the family’s role, and which questions belong with Medicare, the carrier, Social Security, Medicaid or an attorney.